timelines & turnarounds
All the silhouette illustrations from Dapper and Darling are created by hand by our amazingly talented team of designers (go meet some of them here! We’ve been creating these highly detailed silhouette pieces for over ten years, have perfected the art of silhouette illustration and take our time to create such precious timeless pieces. Because of this artistry, each silhouette illustration proof has a specific turnaround which is between 2-3 weeks*. This time can vary greatly during our busy seasons.
After the silhouette proof has been approved by a customer, then the production timeline goes into effect. Please see your product below to determine the expected turnaround.
This timeline can become extended during our rush season by an additional 2-3 weeks.
Precious Charms & Mama Heart Charms (not Mother of Pearl)
Production: 2-4 Weeks* | Shipping: 10-16 days
All our Precious Charms are created and engraved by hand in Athens, Greece by a true goldsmith and jewelry artisan. Because of this unique process and location each Precious Charm can take 2-4 weeks* to create, with an additional shipping turnaround to the states of about 10-16 days.
Mother of Pearl Charms & Mama Heart Charms in Mother of Pearl
Production + Shipping: 2-4 Weeks*
Our signature Mother of Pearl Charms and Mother of pearl Mama Heart Charms are created and engraved right in the the USA by our talented partner Paradise laser Co.
Turnaround for these charms is anywhere from 2-4 weeks including shipping time.*
2-4 weeks after a proof has been approved.
Additional Silhouette Prints
Turnaround: 1-2 Weeks
If you are just having the same previously ordered silhouette print, printed again, then expect turnaround to be 1-2 weeks of ordering.
Production + Shipping: 2-4 Weeks*
Our gorgeous walnut framed Wood Heirlooms are created and engraved right in the the USA by our talented partner Paradise laser Co.. Turnaround for these pieces is anywhere from 2-4 weeks including shipping time.*
*This timeline can become extended during our rush season by an additional 2-3 weeks.
Because we are a small shop, with a team of moms, creating exceptionally custom art, life can sometimes cause unexpected delayed. We do our ABSOLUTELY best to protect our turnarounds and stay within the expected timeline, but in the event that a delay does occur, please understand that and know we are already doing everything we can to stay within these given dates.
questions? we've got answers
The questions that are asked the most, now answered!
If you have any questions that have not been addressed in the FAQ please contact us.
- Order your product under the “SHOP” link on our website. You can choose between a necklace, wooden heirloom, wooden ornament, or an art print.
- When placing your order, upload your photo and if it applies to your order, also choose wording, wreath, & watercolor wash.
- If you don’t upload your photo at the time, upload it on the “UPLOAD” link on our site within 6 months from your order date.
- After you submit your photo and receive confirmation, you will wait 2-4 weeks for a proof.
- Once you receive that proof, please either approve it or you are allowed 1 small revision for free.
- After it is approved, your order will be shipping within 1-2 weeks depending on product and our order fulfillment team will keep you updated.
- Receive your product in the mail, LOVE it, photograph it, & share it with the world!
If you have any other questions, feel free to email us, contact us on any of our social media, or talk to DiDi!
She can relay any message and we promise to get back as soon as our little ones will allow.