Help Center
FAQ & Turnarounds
Everything you need to know about ordering, timelines, materials, and more. If you can’t find your answer here, we’d love to hear from you.
Production Timelines
How long will my order take?
Silhouette Illustrations
2–3 Weeks for Proof
Silhouette proof within 2–3 weeks. A proof will arrive via the email address provided in your order.
Charms & Jewelry
4–8 Weeks Total
Silhouette proof within 2–3 weeks, then hand-engraving by our goldsmith in Greece adds an additional 3–6 weeks*. Each piece is individually hand crafted and created with great care and love.
*do to tariff and custom border delays we are seeing upwards of additional 2-3 month delays. Please be understanding as we work through many policies that are out of out hands, to ensure your charm makes it to you as soon as possible.
Additional Prints
1–2 Weeks
Holiday & rush seasons: Timelines can extend by an additional 2–3 weeks during peak periods (October – December & April -- May). We always communicate expected delivery at checkout and will update you personally if anything changes.
Categories
01
Ordering & Process
Visit our Shop page, choose your product (silhouette illustration, charm, or gift card), and complete checkout. After ordering, upload your profile photo through our Photo Upload page using your order number. We’ll take it from here!
Our digital illustration is a high-resolution file you can print yourself at any size. An art print is a physical, archival-quality print we produce and ship to you. Both start with the same hand-refined silhouette — you choose how you’d like to receive it.
Yes! Family groupings are one of our most popular options. For illustrations, we compose multiple silhouettes together. For jewelry, you can add multiple charms to a single chain. Upload one clear profile photo per person.
Just one great profile photo per person. A true 90° side profile with natural lighting works best. Check our Photo Guide for tips on capturing the perfect shot.
Yes — just include your original order number or email address when uploading your photo, and we’ll match the style. This is especially common for families adding a new child to an existing set.
02
Photos & Quality
A good profile photo shows a true side view (90°), is taken at eye level, and shows the nose, lips, chin, and neckline clearly. Natural lighting and a simple background help most. Visit our detailed Photo Guide for visual examples of what works and what doesn’t.
Absolutely! Email your photo to hello@dapperdarling.com and we’ll let you know if it will work well — before you place your order. No charge, no obligation.
Hair is one of the most personal parts of the silhouette. We capture it exactly as it appears in your photo — curls, wisps, ponytails, and all. That’s why we recommend photographing your child with their hair the way they usually wear it.
Our prints are produced on archival-grade paper with inks rated to last 100+ years without fading. The exact stock varies by product, but every material is chosen for longevity and quality.
03
Products & Materials
All jewelry is crafted from solid 14k gold or sterling silver — never plated, never filled, never hollow. Each piece is hand-engraved by our goldsmith in Athens, Greece using traditional techniques. The result is an heirloom-quality piece designed to last generations.
Store your charm in a dry place when not wearing it. For gold, a soft cloth wipe is all you need. For sterling silver, a jewelry polishing cloth will restore shine if patina develops. Avoid contact with harsh chemicals, perfume, and chlorine.
04
Shipping & Returns
Yes! We ship to most countries worldwide. International shipping rates and timelines vary by destination and are calculated at checkout. Jewelry orders from Greece may have separate tracking once they ship from the goldsmith’s studio. Usually it takes between 6-8 weeks of shipping.
Because every piece is custom-made from your photograph, we’re unable to accept returns. However, we send you a proof for approval before production — so you’ll love your piece before we make it. If there’s ever an issue with quality, please contact us and we’ll make it right.
Yes — all domestic orders ship with tracking. You’ll receive an email with your tracking number as soon as your order ships. International orders also include tracking, though visibility may vary by destination.
05
Other Questions
We offer 10% off your first order when you subscribe to our newsletter. Occasionally we run seasonal promotions — the best way to stay in the loop is through our email list.
We’d love that! Follow us on Instagram or Facebook where we share behind-the-scenes, faith, and family content. You can also email us anytime at hello@dapperdarling.com — we genuinely read and respond to every message.
We’re always open to meaningful collaborations with photographers, family-focused brands, and content creators who share our values. Send us an email with a bit about yourself and what you have in mind — we’d love to chat.
Questions? we've got answers
The questions that are asked the most, now answered! If you have any questions that have not been addressed in the FAQ please contact us.
- Order your product under the “SHOP” link on our website. You can choose between a necklace, wooden heirloom, wooden ornament, or an art print.
- When placing your order, upload your photo and if it applies to your order, also choose wording, wreath, & watercolor wash.
- If you don’t upload your photo at the time, upload it on the “UPLOAD” link on our site within 6 months from your order date.
- After you submit your photo and receive confirmation, you will wait 2-4 weeks for a proof.
- Once you receive that proof, please either approve it or you are allowed 1 small revision for free.
- After it is approved, your order will be shipping within 1-2 weeks depending on product and our order fulfillment team will keep you updated.
- Receive your product in the mail, LOVE it, photograph it, & share it with the world!
Absolutely!! If you want to know if we can ship to your specific address and how much the shipping amount will be, please enter your address at checkout and it will be calculated based on address & product!
Depending on your location, additional custom charges may apply. This is 100% out of our control, however our team will be in touch with you!
Unfortunately, no. The Keepsake necklaces cannot have engraved writing on the front OR the back. There is only room for your beautiful silhouettes to go on it.
It all depends on our season! We have two pre-orders every year. Rush season starts in October and goes until December. Slow season then goes from December until March. After that, rush season picks back up from March-June. After that, it will be slow season until we hit our Christmas preorder again in October! Turnaround times during that time are listed below with subject to change depending on our influx of orders:
Slow Season: 2-3 weeks for designing & 1-2 weeks for shipping
Rush Season: 3-4 weeks for designing & 2 weeks for shipping
We are a 48hr return policy. If you’d like to change your mind and cancel your order, you have 48hrs to do so.
If you’ve submitted your photo late (missed a specific holiday deadline) and are under the 48hrs, you may cancel your order. If you are passed the 48hrs, then you may not cancel your order.
There are absolutely no refunds after order has been illustrated and proofed.
You can view our photo guide on our site https://dapperdarling.com/#photoguide
It shows what type of photos we need at the bottom to create the perfect silhouette. If you are still wondering if it is a good photo. Please email: HELLO@DAPPERDARLING.COM with your photos and we can help you!
We only require 1 photo and only 1 photo. For mostly all circumstances, we are only able to use 1 photo to create the entire silhouette. We are unable to combine two photos together to create it.
Nope! & that is totally expected. We have a printing supplier & an engraving supplier so anything that is printed gets shipped together & anything that is engraved gets shipped together from two different places!
If you click on the product listing, you can choose the wash/wreath combo you would like, choose if you want a print or digital, and the sizing as well! After that, the product listing photo will change to each wreath/wash combo and you can see which combination you like best 🙂
The paper you will be receiving your art prints on is 120# Cotton cardstock Eggshell paper with just a touch of texture. They are packaged in sturdy envelopes and shipped via FedEx
This is because every pearl has its own consistency and waves as they are all their own unique piece and they cannot be exchanged or returned. The Wood for the Keepsake Necklaces is the same as well.
We believe that D&D exists to allow the Father to work through our work and grow His kingdom by connecting passionate hearts and inspiring individuals. If you have a business or a social media platform that’s founded on these purposes and values, we’d LOVE to chat! Email us at collabs@dapperdarling.flywheelsites.com and let’s see the Lord do amazing things.
Monthly Payments
Pay over time with Affirm
We believe everyone deserves the chance to preserve their memories in heirloom quality. That’s why we’ve partnered with Affirm to offer flexible monthly payment options — so you can invest in a keepsake that lasts without paying everything upfront.
No hidden fees. Real-time decisions at checkout. Choose 3, 6, or 12 month plans.
Add to cart & choose Affirm
Select Affirm as your payment method at checkout.
Get a real-time decision
Quick Loan decisioning with no impact to your credit score to check.
Pick your plan
Choose 3, 6, or 12 months. Know exactly what you'll pay.
We start crafting immediately
Your order enters production right away — no waiting.
Affirm FAQ
Affirm is a financing option that lets you split your purchase into monthly payments. It’s integrated directly into our checkout — no separate application needed.
No. Checking your eligibility uses a soft credit check that doesn’t affect your credit score. A hard check only occurs if you proceed with the loan.
Rates vary from 0–36% APR depending on your credit and the plan you choose. You’ll see your exact rate before you commit — no surprises.
Payments are managed through the Affirm app or website. You can set up autopay or make manual payments each month.
Yes — there are no prepayment penalties. You can pay off your balance anytime without extra fees.
Since our products are custom-made, returns aren’t available. However, we send a proof for approval before production, so you’ll love your piece before we make it.
Affirm is currently available for US customers only. International customers can use standard payment methods at checkout.
Visit Affirm’s Help Center for detailed information about accounts, payments, and financing terms.
