Refunds & Returns
Due to the customized nature of our products, there are no refunds or exchanges. See cancellations.
For Errors Reported with 48 Hours:
Report your problem to firstname.lastname@example.org. Please include photos of the error.
Depending on the problem, misprinted items may need to be returned to us. (You must use a traceable method and the box must be postmarked within 5 days of reaching return label. The sooner we receive your items the sooner we can complete your reprint.)
If possible, we will then reprint or reengrave the misprinted portion free of charge. Processing time on your reprint or engraving will be dependent upon the availability of supplies to complete your order. Substitutions may need to be approved by Client in order to complete the misprinted order efficiently. Reprints will be sent via Priority Mail. Shipping upgrades are available at customer’s expense.
If it is impossible to reprint due to time constraints or supplies, we will notify you right away.
For Errors/Repairs Reported beyond 48 Hours and up to One week:
Report your problem to email@example.com. Please include photos of the error or repairs requested.
If your request can be completed, the misprinted or engraved items will need to be returned to us at the expense of the customer. (You must use a traceable method and the box must be postmarked within 1-3 days of reported issue. The sooner we receive your items the sooner we can complete your reprint or engraving.)
You will be billed at least 75% of the cost of the reprint or reengraving and all shipping charges. Reprints & Repairs will not be completed until payment in fully is received.